CITSmart: Connecting people and technology, providing new experiences

We meet management needs and bring the greatest advantages of Technology to business.

With the application of the tool, the performance of any organization is elevated, because management will be 100% on sight, simplifying processes and making service flows smarter.

CITSmart works for the user. In other words, the focus becomes the analysis of the results generated from its use.

Accelerate the digital transformation
in your organization

We offer excellence in Service Management,
based on smart frameworks and methodologies

Become more agile with CITSmart Suite


  • E-ticket control
  • Relationship management and customer satisfaction
  • Call Center
  • Ombudsman
  • Integration with telephony and social networks


  • Agile work
  • Rapid planning
  • Easy delegation
  • Simple and efficient control


  • IT Operations
  • Problem Management
  • Event
  • Continuity
  • Availability
  • Knowledge
  • IT Assets
  • Change
  • Release
  • Among others (Total of 16 ITIL processes)


  • Integration with AI solutions
  • Virtual Assistant (Bot)
  • Knowledge Portal by Profile
  • Digital Work Environments


  • Customization and form construction
  • Workflows
  • APP Builders
  • Integration with legacy systems and databases